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Marketing Management

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Topic updated on 02/15/2019 11:29am

Marketing

  • Marketing is the social process by which individuals and groups obtain what they need and want through creating, offering and freely exchanging products and services of value with others.
  • Marketing is an organizational function and a set of processess for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.
  • Marketing concepts are used to achieve the business goals.

Marketing concepts

  • Production Concept
  • Product Concept
  • Selling Concept
  • Marketing Concept
  • Social Marketing Concept
  • Customer Concept
  • Holistic Marketing Concept
    • Relationship marketing
    • Integrated marketing
    • Internal Marketing
    • Performance marketing

Marketing Mix

4P’s 4C’s
  • Product
  • Consumer needs & wants
  • Price
  • Consumer cost
  • Place
  • Convenience
  • Promotion
  • Communication
  • In addition to the above four, marketing mix of services includes the following three variables, making it comprising of seven variables.
    • People
    • Process
    • Physical Environment/ evidence
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