• The Manager is the person who involves in planning, organizing, leading and controlling
  in order to achieve the goals and objectives of the business.
• The roles of a manager can be categorized under the following headings according
  to Henry Mintzberg
  • Interpersonal roles
  • Informational roles
  • Decisional roles

• Interpersonal Roles:
  • Figure Head
  • Leader
  • Liaison

Interpersonal Roles	Functions
Figure Head	Represent the organization with regard to the legal and social matters. Eg: When opening a new factory. Welcome visitors. Addressing the shareholders meeting. Signing an agreement.
Leader	Motivating and encouraging subordinates in order to achieve the organizational goals. Eg: Appreciating and evaluating the work of employees. promoting and terminating the employees.
Liaison	Maintaining relationships with the external parties and organizations who provide information. Eg: Maintaining relationships with customers,suppliers,trade,association and community.

 

• Informational Roles:
  • Monitor
  • Disseminator
  • Spokes person

Informational Roles	Functions
Monitor	Searching information of the organization and the environment in order to forecast the future correctly. Eg: Written – Newspapers, Reports. Verbal – Discussions with planners, customers and other managers.
Disseminator	Supplying information to officers, managers at same level and top managers to help make correct decisions. Eg: Departmental meetings, reports, telephone calls.
Spokes person	Provide information to external parties representing the organization. Eg: Share holders meeting, interviews with media.

• Decisional Roles:
  • Entrepreneur
  • Disturbance Handler
  • Resource Allocator
  • Negotiator

Decisional Roles	Functions
Entrepreneur	Changing the internal environment of the organization according to changes in the environment. Eg: Introducing new projects. Changing the organizational structure.
Disturbance Handler	Reacting to unexpected situations. Eg: Facing the problems with regard to strikes. Breaching the contracts. Consumer complaints. Shortage of raw materials.
Resource Allocator	Allocating the resources among various departments of the organization. Eg: Annual budget. Allocating own time for subordinates.
Negotiator	Acting as an arbitrator in the event of internal and external conflicts. Eg: Participating in getting into agreements. Industrial relationships and problems.