Questions 49 and 50 are based on the following conversation.

The conversation took place between a lady who came to the Department of Examinations and a receptionist. The conversation starts with the greetings of the lady and ends with her thanking. The other parts of the conversation are shuffled and coded by the letters A, B, C, D, E, F, G, H, I, J, K.
∗ Good morning miss!
A : Is the certificate supposed to be used in Sri Lanka or in a foreign country?
B : Yes, It is for a foreign country. My son is going to apply for a degree course in a foreign university. So it should be in English.
C : Yes, I do, but how can I get the certificate authenticated from the Foreign Ministry?
D : Our Department will send the certificate to the Foreign Ministry tomorrow morning. You can collect the authenticated certificate from the Consular Division of the Ministry of Foreign Affairs after 12 o’clock tomorrow.
E : The certificate is in English, and it should be authenticated by the Ministry of Foreign Affairs.
F : How can I get it done?
G : Is it your own?
H : No, it isn’t. Its for my son.
I : Good morning, madam, Can I help you?
J : Yes please, Could you explain me how to get an A’ level certificate?
K : Here is an application form. Fill it up correctly and handover to counter number 01 on the Ground Floor of this building. The officer at the counter will help you. Do you have the relevant details, the year of exam and the index number etc.?
∗ OK, miss. You explained me the whole procedure very clearly. Thank you very much!

Which parts of the conversation have been made by the lady other than her greetings and thanking?